Help CenterBuying Existing Imagery
Buying Existing Imagery
How do I download the imagery I purchased?
After payment, a Download button appears on your order page.
Why does my download link expire?
Download links expire after a set period for security and server optimization. You can request a new link if needed.
What if the file is too large?
Use a stable internet connection or a download manager. You may request a compressed version if the provider supports it.
Can I get a refund for existing imagery?
Refunds are granted only if the delivered file is:
- corrupted,
- incorrect,
- or significantly different from metadata.
Preview quality differences are not eligible for refunds.

