How long does a task order take?

Delivery time depends on the provider's availability, weather conditions, cloud cover, and operational schedule.

What do task statuses mean?

• Pending: Waiting for provider confirmation
• In Progress: Capture or processing started
• Delivered: Imagery uploaded
• Review: You are reviewing the delivered imagery
• Completed: Approved and payment released

What happens if the weather prevents capture?

The provider may delay or cancel the task if conditions do not improve. Canceled tasks receive a full refund.

How do I report a problem with a task delivery?

Click Report a Problem button and describe the issue. Our admin team will communicate with the provider and follow up with a fix, reprocessing, or a refund.

What kinds of issues can I report?

You can report issues such as:

• Incorrect AOI
• Corrupted or incomplete files
• Imagery quality significantly different from the metadata
• Incorrect metadata
• Download problems

How long does the review take?

Providers usually respond within 48–72 hours. Admins step in if a dispute remains unresolved.

What outcomes are possible?

• Reprocessing
• Replacement imagery
• Partial refund
• Full refund
• Closure with explanation